Locuri de munca Olanda: Junior Network Specialist

13.08.2008 Written by Underclick Corp. Internet

Locuri de munca in Olanda prin InnerLook:

EAI Engineer

Position title: (Internally known title) Junior Network Specialist

Department & Cost Centre: CIO cc: 367

Line Manager: Systems Operations Manager

Location: Schiphol Rijk

Business Group: UPC Broadband Holding Services BV
Purpose Statement:

The main responsibility of the IS department is a Pan European support of all business and office IT systems. This includes maintaining an operational network.

The operational services are responsible for the operational support (24/7) of all network components, including switches and firewalls. The handling of Incidents and Requests for changes.

Key Facts and Figures: (Please attach current organisation chart)

• No direct or indirect reports

• No budget responsibility

Main Responsibilities:

1. Networking administrator

• Support management of network devices such as routers, switches, firewalls, load balancers

• Support reported incident via call management system 24×7

• Support changes via change management system

• Contribute to the monitoring performance and auditing access to systems 24×7, taking actions to improve the performance / stability; second line support

2. General

• Provide on-call support participating in an extended hours shift (07:00 to 20:00) and on-call rota (currently one week in four)

• Ensure relevant processes are followed (Problem resolution, Change control and others)

• Liaise with 3rd party suppliers as appropriate

Context/Environment:

Physical location:

Office location is Tupolevlaan 81-99, 1119 PA Schiphol-Rijk. Datacenter locations are at Berghaus Plaza & Kabelweg Amsterdam and at D1 building, Boeing Avenue 53 Schiphol-Rijk

Operational services are delivered Pan European throughout 13 countries in West and Central Europe. Main focus is The Netherlands, Austria and France.

Knowledge, Skills & Experience:

• Cisco Experience – a basic working hands on knowledge.

• Monitoring / Reporting experience – good written business English together with an understanding of reporting requirement and high quality documentation creation.

• Working knowledge of the following – Checkpoint Firewall / Nokia / F5 / Alteon / CiscoWorks / Spectrum

• Familiar with monitoring tools - Spectrum, SiteScope , Solarwinds , CiscoWorks, Horizon manager – any of these would be nice to have

• Scripting knowledge would be preferred

Key Measures:

• Availability of network and connectivity, can be measured by number of incidents arising from unavailability of network connectivity.

• General behavior (motivation, in time in the office, politeness, neatness, knowledge (training results))

• Handled amount of incidents and changes according to IPC tooling

• Quality of handled incidents and changes according to IPC tooling and customers

Working Relationships and Team Working:

• Internally – Manager/Director – Day-to-day basis

• Internally – Colleagues – Day-to-day basis

• Internally/externally – Customers/affiliates – Day-to-day basis