Amsterdam: Cautam Specialist in aplicatii de business

Locuri de munca in Olanda prin InnerLook:

Specialist Infrastructura IT ,
CRM Application Specialist,
OSS Test Engineer,
Analist Facturare - Dezvoltare ,
Manager Data Services si suport de aplicatii

Position title:  (Internally known title)    Business Applications Specialist 
Department & Cost Centre:    CIO
Line Manager:  Manager Advanced Technical Support   
Location:  Schiphol Rijk (Amsterdam)
               

Purpose Statement:

The purpose of this role is to provide structural solutions and 3rd line support to the day to day technical operations of CIO. The role also includes the evaluation and execution of changes to infrastructure of to ensure that stability of operations in not compromised.

Key Facts and Figures:

This role includes the requirement to be on an on-call rota;

Main Responsibilities:

•    Take on incidents from operations which cannot be resolved with standard operational measures
•    Investigate incidents reported on possible structural problems and provide or facilitate solutions
•    Drive the technical integration and implementation of new services and deployments on a technical level
•    Provide support to environment build and test
•    Drive an internal continuous improvement process to enforce operational stability and pro-active system and application management
•    Provide subject matter experts on key applications and infrastructure and escalation point to vendors
•    Perform Change assessment and preparation
•    Infrastructure design and implementation planning
•    System design and sizing definition
•    Service model and support recommendations
•    Technology update and assessment
•    Liaison with developers, engineers and the business in order to identify operational issues in new releases.